Frequently asked questions
A Full Insurance Package is included in our rates.All rental agreements consist of an All-Inclusive insurance package. The renter will not assume responsibility for any damage caused to the car as long as he complies with the terms and conditions of the rental.
- Collision Damage Waiver (CDW)
- Full Damage Waiver Insurance (FDW)
- Third Party Insurance (TPI)
- Theft Protection (TPC)
- Personal Accident Insurance (PAI)
- Roadside Assistance and Accident Care
The minimum age to rent a vehicle is 23 years old for all car categories, except SUV, where the driver must be at least 25 years old, on pick up date.
The renter must hold a valid European Driving License or an International Driving Permit, issued at least one calendar year prior to rental date. All drivers (including any additional drivers) must hold a “valid” driver’s license as well.
IMPORTANT – Further restrictions may apply dependent on driver age and type of vehicle. Please refer to the FAQ’s - Question 1 ‘How old do I need to be to rent a vehicle through Mycarental?’ for further information.
A valid driving license for all declared drivers -issued at least one calendar year prior to pick up date. Non Romanized Driving licenses or originating from countries not part of the European Union, must be accompanied by an International Driving Permit and an official translation. Renters comping from countries not parted in the European Union, must hold any valid - government issued - secondary form of Identification such as a passport.
MyCarental can offer an out of hours pick up/drop off service with an additional charge of 25€ inc. VAT (per service).
The rental day is calculated through an 24-hour base, with a grace period of 2 hours after the declared drop off or pick up time. In case of late drop off more than 2 hours, another rental day will be charged.
To view our full terms and conditions please click on our MyCarental
My Car Rental operates on a strict non-smoking policy in all of our vehicles. We will enforce a special cleaning charge to the renter if a returned vehicle requires special treatment to remove any evidence of smoking.
The renter of the vehicle is solely responsible for any traffic offense, fines and related administration fees incurred during their rental period ans has the obligation to inform our representative as well.
Yes, but the additional driver must be declared on the rental contract. The second driver must also provide his/her valid driving license as well issued at least one year prior the rental date. This can be done at any My Car Rental location throughout the rental period.
"Same to same" you should return the vehicle with fuel as much as when you received it. If the fuel is less you will have to pay the difference.
Extensions can be requested by calling our Contact Centre at: 6972020925